I Love Sao Paulo Charm

• Keep away from moisture
  Prolonged exposure to moisture can tarnish or damage your jewelry.
• Remove before entering water
  Always take off your jewelry before swimming, bathing, or washing hands.
• Avoid wearing jewelry while sleeping
  Prevent potential damage by removing your jewelry before bed.
• Let perfumes and lotions to dry first
  Ensure perfumes, lotions, and oils are fully absorbed before putting on your jewelry.
• Store in a closed bag or box
  Protect your pieces from dust, moisture, and scratches by storing them in a closed container.
• Avoid wearing during exercise
  Physical activity can cause damage or tarnish from sweat and friction.

We are committed to delivering a seamless shopping experience, complete with reliable and efficient shipping options.

International orders may be subject to customs clearance procedures, which could result in delays beyond our initial delivery estimates.

Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations. Pangama Jewelry cannot predict or control these charges.

International shipping rates and delivery times may vary depending on the destination country and the selected shipping method.

We are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied, we offer a 30-day return policy that begins on the date you receive your item.

To initiate a return:

• Please contact our customer service team within 30 days to request a return authorization.
• Once your return is approved, please follow the provided instructions to return your item.
• Items must be returned in their original condition, unworn, and with all tags attached.
• Returns must be shipped back within 30 days of receiving return authorization.
• Shipping costs for returns are the responsibility of the customer unless the return is a result of our error.

Damages and Issues: Please inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

To exchange an item, please return it in accordance with our return policy. Once the return is accepted, you may proceed to make a separate purchase for the new item you wish to receive.