Pangama Jewelry is made primarily from 925 Sterling Silver, ensuring durability and a luxurious finish. Some designs may include enamel, cubic zirconia, gold plating, or other premium materials for added beauty and uniqueness.

Yes, our charms, bracelets, and necklaces are designed to be compatible with Pandora and other major jewelry brands.

Our charms and bracelets are made from 925 Sterling Silver, ensuring durability and a high-quality finish. Some designs may also feature:

• Gold plating for an elegant touch
• Cubic zirconia for added sparkle
• Enamel detailing for vibrant colors
• Glass, crystals, or other premium materials for unique designs

Yes, all our jewelry is made with hypoallergenic materials, such as 925 Sterling Silver, making them suitable for sensitive skin.

Our jewelry is crafted with care using 925 Sterling Silver, known for its durability and resistance to tarnishing. With proper care, your pieces will maintain their beauty for a long time. To keep them looking their best, we recommend following the care instructions provided with each piece.

It is not recommended to shower with your Pangama bracelet. Water, soap, and shampoo can cause tarnishing and reduce the shine of your jewelry over time. To keep your bracelet in the best condition, remove it before showering, swimming, or exposing it to moisture.

To keep your jewelry looking its best, avoid moisture, store it in a closed bag or box, and remove it before swimming, sleeping, or exercising.

Use a soft polishing cloth to gently clean your jewelry. Avoid harsh chemicals or abrasive materials to preserve its shine.

You can track your order easily using the link provided in your confirmation email. Alternatively, you can visit 17Track and enter your tracking number to get the latest updates on your shipment.

Steps to Track Your Order on 17Track:

1. Go to www.17track.net 

2. Enter your tracking number in the search bar.

3. Click on the "Track" button to see the latest delivery updates.

Once your order is shipped, you’ll receive a confirmation email with tracking information so you can monitor its journey.

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Custom jewelry pieces typically take 5-7 business days to be carefully crafted and prepared for shipment. We take great care in ensuring each piece is made to your specifications, so please allow this time for us to create your one-of-a-kind item.

Delivery times depend on the shipping option you choose and your location. Standard shipping typically takes 7-14 business days and еxpress shipping takes 3-10 business days. International shipping times vary depending on the destination. You can view estimated delivery times at checkout.

If your package is delayed, we recommend checking the tracking information sent to your email. Delays can occur due to carrier issues or customs processing. If your package hasn’t arrived within the estimated timeframe, please contact us at support@pangamajewelry.com for assistance.

We're sorry to hear that you haven't received your order. Please first check the tracking information provided to see if there are any updates on the delivery status. If the tracking shows that the package has not been delivered, or if you can't locate it, please contact our customer service team with your order number. We will investigate the issue and work to resolve it as quickly as possible.

Once you receive a confirmation letter, it means your order is being processed and will be shipped shortly. Please note that at this stage, we are unable to accommodate any changes to your order. We appreciate your understanding and thank you for your purchase!

Unfortunately, we cannot add items to an existing order. You’ll need to place a new order for additional items.

First, check your spam or junk email folder to see if the confirmation email was mistakenly filtered there. If you still can’t find it, please contact us at support@pangamajewelry.com with your full name and order details, and we’ll resend the confirmation.

We apologize for any inconvenience. Please contact our customer service team immediately with your order number and details about the issue. We will provide instructions for returning the item and arrange for a replacement or refund.

Please check our return/refund/exchange policy here.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, Afterpay, Google Pay and Apple Pay.

During checkout, you will see a field labeled "Discount Code." Enter your code there and click "Apply." The discount will be deducted from your total.

Yes, first-time customers can enjoy a special discount. Look for a pop-up on our website or subscribe to our newsletter for the promo code.

No, only one discount code can be applied per order.

Ensure the code is entered correctly and that it hasn’t expired. Also, check if it’s valid for the items in your cart. If you’re still having trouble, contact us for help.