Hold You in My Heart Charm

• Avoid wearing your jewelry while showering or bathing, as repeated exposure to water can tarnish silver and alter the color of the charms.
• Do not expose your items to chlorine or saltwater, as this can lead to color fading and tarnishing of silver.

We are committed to delivering a seamless shopping experience, complete with reliable and efficient shipping options.

International orders may be subject to customs clearance procedures, which could result in delays beyond our initial delivery estimates.

Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations. Pangama Jewelry cannot predict or control these charges.

International shipping rates and delivery times may vary depending on the destination country and the selected shipping method.

We are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied, we offer a 30-day return policy that begins on the date you receive your item.

To initiate a return:

• Please contact our customer service team within 30 days to request a return authorization.
• Once your return is approved, please follow the provided instructions to return your item.
• Items must be returned in their original condition, unworn, and with all tags attached.
• Returns must be shipped back within 30 days of receiving return authorization.
• Shipping costs for returns are the responsibility of the customer unless the return is a result of our error.

Damages and Issues: Please inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

To exchange an item, please return it in accordance with our return policy. Once the return is accepted, you may proceed to make a separate purchase for the new item you wish to receive.